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Please note this page refers specifically to our 4 bed home at Windsor Palms. Some of the information is however generic to all our properties.
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too much/little information for me to decide, can't I just speak to
someone?
We'd be only to delighted to speak
with you. Call
+44 (0208) 123 4744 from the UK and Europe
or Freephone Why
should I choose a villa and not a hotel? Hotels
in the Disney area are very expensive; in fact you will probably pay
the same price for one person as you would for the entire villa for up
to 10 people! In addition
you are not just in one room, you have individual lounge, dining area,
kitchen, bedrooms, bathrooms and of course your own
private heated swimming pool with covered terrace (lanai)
and in most homes a luxury hot tub/spa. If you wish to meet with other guests you've also got all
the resort amenities to share. There
are also TV's, videos, DVD's and CD player's so there's plenty of choice
for the whole family. New to some of our homes are
PC's with high speed internet access and games rooms. The
perfect solution to all your vacation needs. Why
should I choose one of your homes? We are neither a large company who have very little personal contact with their homes and guests, nor an individual owner who relies on a management many thousands of miles away. This gives us a distinct advantage. The homes we offer for rental are personally managed by ourselves, thus ensuring quality accommodation and service. Should you have any questions before or during your stay please contact us and we will be glad to assist. You will always be able to speak to either Martin or Lyndsie and will never get a third party answering service.
Are your homes regulated for my families safety? All our homes are fully licensed by either Osceola, Polk or Lake County, dependant on their location. In addition all our homes have been inspected by the Department of Business and Professional Regulation and are fully licensed by the State of Florida. In order to become fully licensed our homes had to meet a rigorous number of quality and safety standards. In addition we are fully tax compliant so there is no danger of your accommodation becoming unavailable due to unpaid taxes to both County and State. The authorities can and (have) shut down many rental homes due to the non-compliance of the above.
Can I pay for the villa by Visa or MasterCard, Discover or AMEX? Yes, we are now accepting credit card payments. We also accept payments via the PayPal. There is a small fee for using these services which is dependant on your home country. Please ask about our rates if you wish to use one of these payment methods. What is the booking process? As we are based in Florida and have a contact address back in the UK there is no need to send mail transatlantic, all paperwork can be dealt with in your country of residence for your convenience.
That's it. Now just look forward to your vacation, knowing all the paperwork's been taken care of. What is the difference between the reservation and security deposit? The reservation deposit is required to reserve the accommodation, this deposit is non-refundable as it is part of the rental rate. A separate security deposit is held to protect the home owner against damage to their property. This deposit is returned within 14 days of departure should no damage occur at the home
What if I have a problem with the home during my stay? We personally manage all our properties to a high standard. We are on call 24/7 to assist you at any time during your stay should you have any problems with the home. The guest may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing or by e-mail. The following cancellation charges will apply:
If through circumstances beyond our control, it is necessary for us to cancel, which would be totally exceptional, we will refund any monies paid, without interest or further compensation. We take a $350 (£200) security deposit at time of booking. This can be paid by cheque (check) or by credit card. The $350 security deposit is fully refunded to you within 14 days of departure if no damage has occurred to the rental home. Please click on the following link for some great deals. Is there maid service available? There is an optional maid service available. Please ask for quote and further details should you be interested in this service.
Within just a two minute drive there is a great selection for you to choose from. They include:
If you can't find what you want here you're only yards from Highway 192 that has too many shops and restaurants to list. Is there anywhere for a great American Breakfast Buffet? Golden Corral - McDonald's - Denny's - Western Sizzler - Ponderosa - IHOP - Bob Evans - Wendy's - Angel's - Shoney's Can you provide a babysitter?
Is there plenty to do for the children in the villas? There are TV's and videos, a DVD player and a CD player so that the kids can watch what they want anytime. There are also inflatables for the pool and board games such as Scrabble, Connect 4 and Monopoly etc. A short walk away (2 minutes) the Windsor Palms clubhouse has pool tables, table tennis, arcade games and a play area with swings and slides etc. We now also have PC's with high speed internet access in most homes and games rooms. (There's also decks of cards for the adults for those late night Poker games!) Are
all linens and towels included? All towels and linens are provided, including a selection of beach towels for the pool area. Where
do I collect my key? You pick your key up from outside the home. There is a lock box for which we will supply you the combination. This is quite a unique situation as in the vast majority of villa rentals you'll need to visit an office somewhere in Orlando. As you'll probably be unfamiliar with Orlando this will take time and will waste your valuable vacation time. You will in most cases also be required to return the key before departure. Staying with us is so much simpler and relaxing than many other Florida rentals. Do
you always get the sun around the pool? As the pool is south facing you get the sun all day, even in the winter. This will really make a big difference to your vacation. How
much does pool heat cost? We
charge just $150 per week, much less than many rentals. Remember you'll
only require heat in the winter months. When
do you advise pool heat? As a rough guide pool
heat is generally recommended between October and April.
We heat the spa (if applicable) for you at no additional cost. What sort of temperatures and rainfall should I expect? The chart below should give you an idea of the weather you're likely to get during a typical year.
Do I have to pay extra for a BBQ, high chair or cot as at many other villas? (not available free in all villas) Unlike
many other villas we provide all these free of charge. Just request at
time of booking. Do
you offer any late availability discounts / early booking discounts? At certain times we do offer reduced rates, please enquire about your preferred dates to see if we can offer you a preferential rate. You can check our latest deals here Where
can I get advice on buying my own vacation home? When
buying in the US you need the services of a professional realtor. We highly
recommend Jay Wells, you can find more details on
his website at
www.jaywellsvacationhomes.com.
Please mention that you were recommended by Martin and Lyndsie
of MHM Inc. Are
there disabled facilities at the villa/resort? Although
the villa is not specifically design for the disabled it is still
suitable for most people. The
villa is all on one floor with no steps or inclines.
All baths are low to allow easier access. Are
all the resort amenities included in the price? All
resort amenities are free to all our guests at no extra charge. Where
can I get a visual tour for my property? If
you would like a visual tour for you business please
email
us. I
need to keep in touch with my business via email and the Internet? Many of our homes now have free internet access, just ask at time of booking to see if your preferred home has this feature. All our homes have all the safety features required by state law (and more). They include alarms on the pool doors and interior security lighting in case of an emergency. Fire extinguishers are also supplied for your families safety. We also provide plastic cups, plates etc to be used in the pool area. We have also got a safe for your convenience and piece of mind. If you wish to use the safe let us know at time of booking so that we can arrange access for you.
Is there a shop on the resort? Yes
there is a shop by the pool. It sells an extensive
selection of day-to-day items such as snacks,
drinks, pool inflatables, newspapers etc etc. What movies can I see at Windsor Palms? The
pool shop has about 60 or
so movies at any one time. Just ask and your family
can watch a film in the 58-seat cinema. It's like having your own movie
theatre. The cinema is of course free as are all resort facilities. Do
you accept pets? Sorry, no pets allowed. We love animals but not all our guests do. What
is your smoking policy?
We do not allow smoking in the
homes. We have
spent a great deal of time, effort and money on the
homes and would like to keep
them in great
condition. We also find that many guests prefer a smoke free environment.
Of course you're more than welcome to smoke around the pool,
which is probably where you'll spend much of your time. Is
there transport to the parks? Transport
is offered by the resort management at a nominal price. Is
there a golf course nearby? There
are many golf course's close by. At
present the Windsor Palms resort is negotiating preferential prices with
the closest course for all its guests. This course is less than 5
minutes drive from the villa. Does
the villa have its own phone? The
villa does have a phone and all calls are free, even
international. Full
instructions are in the villa. Please contact us here if you have any further questions. |
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